Return & Refund Policy

1. Purpose of this policy

This Return and Refund Policy explains how to request a return, exchange, refund or cancellation, and what we need from you. It applies to customers in Australia. Nothing in this policy affects your rights under the Australian Consumer Law.

2. Return and exchange window

Requests must be submitted within 30 days of your order being delivered, whether the item is faulty or you simply no longer want it. Requests made after that fall outside our returns window.

3. Condition of the item

To be eligible for a return or exchange, the item must:

• be in new, unused condition
• include all original packaging, accessories and supplied parts
• show no sign of use, modification, washing or damage after delivery

4. Requests we cannot approve

A request cannot be approved if:

• the item does not meet the conditions above
• the item was damaged by improper use, handling or storage after delivery
• the item was sent back to us without prior authorisation
• the item is one we mark on its product page as non-returnable for hygiene reasons or because it is made to order

5. How to start a return

Email us at info@peakinterior.com within 30 days of delivery. Tell us your order number, which item is involved and the reason, and attach photographs where they help.

Please wait for our confirmation before sending anything. Items posted back without approval cannot be accepted.

6. Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or not what you ordered, email us at info@peakinterior.com with:

• your order number
• a description of the problem
• clear photographs of the item and, where relevant, its packaging

Every case is reviewed individually. In most cases we arrange a replacement or refund without needing the item back. We cannot cover damage that happens after delivery.

7. Return postage

Once a return is approved we send you the return address and instructions. Returns are by mail.

• We cover return postage when the item is faulty, damaged or incorrect.
• For all other approved returns, return postage is at your cost.
• We never charge a restocking fee.

8. Refunds

Returned items are checked once they reach us, and we let you know the outcome. Approved refunds go back to your original payment method within 7 days of approval. Your bank or payment provider may take a little longer to display it.

9. Exchanges

Approved exchanges are arranged once the returned item has arrived and been checked. If the replacement you asked for is unavailable, we issue a refund instead.

10. Cancelling an order

Email us before your order is processed and we will cancel it. Once processing has started an order can no longer be cancelled, and the sections above apply instead.

11. Reviewing requests

We may decline a return, exchange or refund where there is evidence of misuse of this policy, fraudulent activity, or repeated unreasonable claims.